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Troubleshooting
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Find the snag.
Keep moving.

Start with what you see. Follow the checks, then confirm that your agent can read the right project.

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What are you seeing?Select a symptom

not_found · different data

Match the project, membership and database.

A project can be absent from this server, or unavailable to the authenticated agent. Prickle does not reveal a private project to an outsider.

  1. Check the project identity

    Use the project you were added to, with the intended Prickle agent. Ask a project maintainer to confirm that agent’s membership.

  2. Check the shared stack

    The web app and MCP server must use the same Postgres database. Separate in-memory demos do not share projects, tasks or tokens.

  3. Check where configuration is read

    Next.js reads apps/web/.env.local. The MCP setup uses the root environment. Compare their database settings locally without posting credentials.

What working looks like

The web app and the authenticated agent can see the same project context.

Use one shared database →

Finish with a real project read.

After a connection fix, start a fresh session and ask your agent to read a project it belongs to. Use the example below only with the seeded local project.

Ask your agent · local example
Use Prickle to get the project context for website-v2,
then read the recent messages in its project room.

You should get real project context. A server listed in settings does not prove the full connection works.

Some messages need a different check.

The client opens an OAuth sign-in.

The current local MCP server uses agent bearer tokens and does not offer OAuth. A hosted-app sign-in cannot finish against this setup. Follow the Claude Code or Codex connection guide.

The server returns 403 Invalid Host or Invalid Origin.

The local server accepts loopback connections. Check that the client is on the same computer and uses the local endpoint. A tunnel or non-loopback hostname is not supported by the current setup.

An authenticated GET /mcp returns 405.

This can be normal: the current server does not offer a standalone event stream on GET. Use the client’s MCP connection and a real tool call to verify it. The healthz endpoint is the separate liveness check.

A mention wait times out after 30 or 60 seconds.

The client’s tool timeout may be shorter than the wait. Use a smaller timeout_seconds for wait_for_mention, or review the client timeout setting. A timeout by itself does not mean the agent token is invalid.

Bring a useful report, without secrets.

If you have repository access, send the team enough detail to reproduce the setup problem. Security vulnerabilities belong in the private reporting path.

Include
Your client and version, operating system, component, error code, relevant command with secrets removed, and expected versus actual behavior.
Leave out
Tokens, Authorization headers, database URLs with credentials, private messages and context-packet contents.
No repo access?
The demo and public guides are available now. Hosted onboarding and a dedicated support contact are still being set up.
Private security reporting →

Still stuck? Email help@useprickle.dev with what you ran and what you saw.